What does "Customer Collaboration" emphasize in SAFe practices?

"Customer Collaboration" in SAFe emphasizes gathering feedback and enhancing products alongside customers. This concept is central to Agile practices, as it fosters a two-way communication path between the development teams and the customers. By engaging customers throughout the development process, teams can better understand their needs, adapt to changing requirements, and ultimately deliver a product that meets or exceeds customer expectations.

This collaborative approach allows for continuous feedback, which is crucial for making incremental improvements and ensuring that the work being developed aligns with customer desires. In essence, customer collaboration not only informs design and development but also builds trust and a strong relationship between the team and the customer, leading to better outcomes and higher satisfaction.

This is why the other options do not align with the principles of customer collaboration within SAFe. They suggest limiting interaction or imposing rigid structures, which contradicts the flexibility and responsiveness that SAFe and Agile methodologies aim to cultivate through strong customer involvement.