A problem-solving workshop aims to direct the ART to do what?

The purpose of a problem-solving workshop in the context of the Agile Release Train (ART) is primarily to identify the root cause of problems that hinder progress or performance. This workshop allows teams to systematically analyze issues, leveraging techniques like the "5 Whys" or fishbone diagrams to drill down to the underlying causes rather than just addressing symptoms.

By focusing on root cause identification, the ART can effectively prioritize solutions and make informed decisions on how to eliminate or mitigate those causes, ultimately leading to improved efficiency and effectiveness in delivering value. The insights gained during these workshops can also inform future planning and adjustments, ensuring that similar problems do not reoccur. This strong focus on understanding and resolving the actual issues is what sets the problem-solving workshop apart within the framework of SAFe.